---
title: Resolve a renewal problem for a set period
description: Read the Problems Identified column on a client's Renewals tab in AppVentory, open Problems Detected, and use Mark as Resolved Until.
---
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# Resolve a renewal problem for a set period
## Problems Identified flags the renewals that trip a rule. Resolve the ones you have handled so the list only shows what is left.
###### 5 minutes · My Practice
#### What you get
A client renewal list where **Needs Attention** means something you have not dealt with yet — not something you handled last month and still see every day.
#### Reading the column
On a client's **Renewals** tab, **Problems Identified** shows **Healthy** or **Needs Attention**. The rules are the client's **Problematic App Rules** — annual spend increase, cost per user, rating — applied to each renewal.
#### Steps
1. Click **Needs Attention** on a row.
2. Read **Problems Detected**: the app, its renewal date and each problem — for example "*Annual Spend Increase exceeds 20.00%*".
3. Deal with it, or decide it is expected.
4. Choose **Mark as Resolved Until** — **30 days**, **3 months**, **6 months**, **12 months** or **Permanently** — and **Save**.
*The Problems Detected dialog with the problem list and Mark as Resolved Until*
#### Choosing the period
Match it to the next time the problem could change: the renewal date for a price rise, the next headcount review for cost per user. Permanently is for things that will never be a problem for this client — use it rarely.
#### What the client sees
If **Send renewals updates and recommendations** is on in **Client Notifications**, resolved problems are left out of the client's monthly renewal email until the period ends.
#### What you've unlocked
Next: **Prepare for a renewal conversation**
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